8. Troubleshooting and FAQs

Criado em 4 Fevereiro, 2025 • Documentation • 2 minutos lido

This section provides solutions to common issues, instructions on how to contact support, and links to important legal documents.

8. Troubleshooting and FAQs

This section provides solutions to common issues, instructions on how to contact support, and links to important legal documents.

8.1. Common Issues and Solutions

This guide provides solutions to common problems you might encounter while using DJAZ.

Introduction:

This section addresses common problems and provides troubleshooting steps to resolve them.

Common Issues and Solutions:

Link Not Working:

Problem: Shortened link redirects to the wrong page or displays an error.

Solution:

Double-check that the destination URL is entered correctly and is still active.

Ensure the link has not expired due to scheduling settings.

Check if the link has been paused, or if the link has been rotated.

QR Code Not Scanning:

Problem: QR code cannot be scanned by a smartphone or tablet.

Solution:

Ensure the QR code is printed or displayed clearly and is not distorted.

Check that the colors of the QR code provide sufficient contrast.

Test the QR code with multiple devices and QR code scanning apps.

Custom Domain Not Connecting:

Problem: Your custom domain is not properly connected to your DJAZ account.

Solution:

Verify that you have entered the correct DNS records with your domain registrar.

Allow sufficient time (up to 48 hours) for DNS changes to propagate.

Contact your domain registrar's support for assistance.

If the troubleshooting does not work, contact the support team

8.2. Contacting Support

This guide provides instructions on how to contact the DJAZ support team for assistance.

Introduction:

If you encounter any issues or have questions about DJAZ, our support team is here to help.

Steps:

Visit the Contact Page:

Navigate to the Contact page.

Submit a Support Request:

Fill out the contact form with your name, email address, and a detailed description of your issue.

Be patient

Please allow the support team time to answer.

Alternative Support Options:

Check out our FAQs.

8.3. Terms and Conditions

This provides a link to DJAZ terms and conditions.

Introduction:

The Terms and Conditions outline the rules and regulations for using the DJAZ platform.

Failing to read and comply with the term,s may lead to termination of account.

To Access Them Follow These Steps:

Look to the Footer

Select the Terms and Conditions

Now You Can See the Terms and conditions.

8.4. Privacy Policy

The privacy policy provides what DJAZ does to save user information.

Introduction:

The Privacy Policy describes how DJAZ collects, uses, and protects your personal information. The privacy policy is designed, to respect and protect your personal information.

Steps To Access It:

Look to the Footer

Go at the end of the page for settings

Now press on privacy settings

Then it will show you your privacy settings, and what information is stored by our cookies.